Payment

What payment methods do you accept?
We accept all major credit and debit cards including Visa, MasterCard and Maestro. We also accept payments via PayPal.

Is it safe to use my credit/debit card on your website?
All payment transactions on our website are encrypted using SSL technology and are processed securely by our payment partners. We do not store any of your complete card details on our servers.

When will my card be charged?
Your payment card will be authorised and charged at the time you place your order.

Do you accept payment from non-UK issued credit/debit cards or PayPal accounts?
Yes, we accept payments from most international credit/debit cards and PayPal accounts.

Shipping & Delivery

Do you ship internationally?
Yes, we ship to many countries worldwide.

How much does delivery cost?
Delivery costs vary depending on the destination country and the size/weight of your order. The exact cost will be calculated and displayed during the checkout process before you confirm your order.

How long will my order take to arrive?
Delivery times depend on your location and the shipping method selected. You will see the estimated delivery timeframe during the checkout process.

How will I know my order has been dispatched?
You will receive a confirmation email once your order has been processed and dispatched. This email will contain your tracking information, if available for your shipping service.

Can I change the delivery address for my order after it has been placed?
We can only ship your order to the address provided during checkout. Please ensure your delivery address is correct before completing your purchase.

My order hasn’t arrived, what should I do?
Please check the tracking information in your dispatch email. If your order is delayed or you have any concerns, please contact us for assistance.

Returns & Refunds

What is your returns policy?
We offer a comprehensive returns policy. If you are not entirely satisfied with your purchase, you can return it to us in its original condition within a specified period for a refund or exchange.

How do I return an item?
To initiate a return, please contact our customer service team. They will guide you through the process and provide you with the necessary instructions and return authorization.

When will I receive my refund?
Refunds are processed promptly upon receipt and inspection of the returned items. The time it takes for the refund to be credited to your original payment method may vary depending on your bank or card issuer.

Account & Website

How do I create an account?
You can create an account during the checkout process or by visiting the registration section on our website.

I’ve forgotten my password, what should I do?
Click on the “Forgotten your password?” link on the login page. You will be able to reset your password by following the instructions sent to your registered email address.

How do I update my account details?
You can update your personal details, including your email address and password, by logging into your account and accessing the ‘My Account’ section.

Product & Order Information

Are the items on your website in stock?
Our website’s stock levels are updated regularly. The availability of an item is indicated on its product page.

Can I cancel or amend my order?
We process orders very quickly. Please contact us immediately if you need to cancel or change your order, and we will do our best to assist you.

Do you have a physical store I can visit?
We are an online retailer and do not have a physical store location for customer visits.

Do you offer product warranties?
Many of our products are covered by a manufacturer’s warranty. Please refer to the individual product information for specific warranty details.

General

Where can I find assembly instructions for my model kit?
Assembly instructions are typically included inside the product box. For some manufacturers, you may also find digital instructions available for download on the manufacturer’s official website.

I have a question that isn’t answered here. How can I get in touch?
For any other queries, please use the contact form on our website. Our customer service team will be happy to assist you.