Shipping & Returns
Delivery Information
We offer delivery to most destinations worldwide. Please see below for our standard delivery times and costs. Please note that these are guidelines and are not guaranteed. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
UK Mainland Delivery
- Standard Delivery (3-5 working days): FREE on orders over a certain value. A small charge is applied to orders below this value.
- Express Delivery (2-3 working days): A charged service for faster delivery.
- Next Day Delivery (order before X.X pm): A premium charged service for next working day delivery. Subject to product availability and postcode. Orders placed after the cut-off time or on weekends/public holidays will be dispatched the next working day.
European Delivery
Delivery times and costs vary depending on the destination country. A shipping cost will be calculated at checkout based on the size and weight of your order.
Rest of World Delivery
Delivery times and costs vary by destination. A shipping cost will be calculated at checkout. Please be aware that customers are responsible for any import duties, taxes, or customs clearance charges which may be levied by their local authorities.
Returns Policy
We want you to be completely happy with your purchase. If you are not satisfied for any reason, you can return items to us for a refund or exchange.
How to Return an Item
- Contact Us: Please get in touch with our customer service team via the website to initiate a return and receive a Returns Authorisation number.
- Pack the Item: Securely pack the item in its original packaging, including all manuals, accessories, and any free gifts.
- Post the Item: Send the parcel to the returns address provided by our customer service team. We recommend using a tracked and insured delivery service as you are responsible for the item until it reaches us. The cost of return postage is the customer’s responsibility, unless the return is due to our error or a faulty product.
Conditions for Returns
- Items must be returned within 30 days of receipt.
- Items must be unused, in original condition, and in the original packaging.
- For hygiene reasons, certain items cannot be returned unless faulty.
- Your statutory rights are not affected.
Refunds
Once we receive your returned item and inspect it, we will process your refund to the original payment method used for the purchase. This usually takes a few working days to show in your account. Exchanges will be processed once the original item is received and inspected.
Faulty or Damaged Items
If your item is faulty, damaged upon arrival, or we have sent you the incorrect product, please contact us immediately. We will cover the cost of return postage in these instances and will arrange for a replacement, repair, or full refund.
For any further questions regarding shipping or returns, please visit our website.