Terms & Conditions

These are the Terms and Conditions of a trading entity. We reserve the right to amend these Terms and Conditions from time to time. It is important that users of the website check the Terms and Conditions each time they place an order and ensure that they accept the current Terms and Conditions.

Customer Orders
By placing an order you are deemed to have accepted our Terms and Conditions. A binding contract will only have been entered into once we have sent confirmation of receipt of your order in writing and provided that the conditions of any relevant promotional offers have been complied with. We reserve the right to cancel any orders that do not comply with the conditions of promotions and offers and refund payment.

Pricing
Prices featured are inclusive of VAT at the current rate and exclusive of delivery charge. We reserve the right to amend prices from time to time.

Availability
All products on the website are featured subject to availability. If the products you order are out of stock you will be notified and offered the option to accept alternative products or to cancel your order. Any monies paid will be refunded to you.

Gift Vouchers
All gift vouchers are valid for one year from the date of purchase. They may be redeemed in our online store.

Product Details
All photographs are for illustrative purposes only. Please read carefully the product descriptions.

Payment
Payment can be made by credit card or debit card. Payment will be debited to your account before dispatch of your order.

Confirmation of Order
You will receive confirmation of your order by email. We have the right to refuse any order.

Cancellation of Orders
In order to cancel an order before it has been dispatched it is essential that you confirm in writing by email. We do not accept cancellation of any order by telephone. Your order will then be cancelled and any payments made will be refunded to you. Refund payments for cancelled orders will be made to the account originally charged.

Claims
Upon receipt of your order please check the contents carefully as shortages/discrepancies/damages must be notified within 48 hours.

Returns Policy
As per the Distance Selling Directive, you are entitled to return ordered goods within 14 days of receipt if you change your mind. This period is extended to 30 (thirty) days for faulty/damaged goods. This period begins on the day after you receive the Goods. We will always offer you either a repair, exchange or refund. If the fault with your product occurs within its guarantee period we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault. We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

The returned goods must be unopened and unused and in the same condition as when dispatched. If you wish to return goods under these circumstances you must inform us which items you wish to return. When returning goods we recommend that you obtain proof of postage. We shall refund the cost of the goods, minus the postage charge, to the original account charged. Once the returned goods have been received in a satisfactory condition we shall refund the original account charged within 14 days. Customers are liable for the costs involved in returning unwanted goods to us. If the goods you receive are damaged please contact us immediately. You can return the damaged products for a replacement or full refund. Postage refund will not exceed the amount originally paid. If you are returning items to us and they are lost by the postal service you use, we do not accept any responsibility. It is your responsibility to ensure goods are returned to us in the condition in which they were received.

Delivery
We deliver throughout the UK and overseas. We endeavour to dispatch orders within 48 hours of receipt. Orders will only be dispatched once payment has been received. Orders are sent by recognised delivery services and are usually received within 2-3 days. Please be advised that we request our customers to fill the address details correctly at the time of placing the order. If the customer has placed the order with a wrong address then we will not be held responsible for them not receiving the item. If you haven’t received your order within 5 days of receiving confirmation of dispatch please contact us. We will trace your order and try and ensure that you receive it as quickly as possible. We endeavour to achieve our delivery targets but we will not be liable for any loss caused to you by late delivery.

Security
Encryption technology provides very high levels of internet and physical security to ensure sensitive information is never compromised. Sensitive information is stored on a heavily encrypted database that is protected by multiple government-approved firewalls.

Privacy
We respect how information about you is used and shared, and want you to feel confident in our services and security as it relates to your personal information. This notice describes our privacy policy. By visiting the website at caphandgun.com, you are accepting the practices described in this Privacy Notice.

Introduction
This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. We undertake to preserve the confidentiality of all information you provide to us. Our policy complies with applicable law accordingly implemented.

The basis on which we process information about you

1. Information we process because we have a contractual obligation with you — When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this may be personal information.
2. Information we process with your consent — Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information. Wherever possible, we aim to obtain your explicit consent to process this information.
3. Information we process because we have a legal obligation — We are subject to the law like everyone else. Sometimes we must process your information in order to comply with a statutory obligation.
4. Reviews you post on our website — Our website allows you to post reviews about the product or service you have purchased. We store it and we reserve the right to use it in the future.
5. Information relating to your method of payment — Our site uses an online ordering system for customers to request information, products, and services. We collect certain contact information. Financial information that is collected is used to charge the user for products and services. The payment page may be secured by a third party.
6. Sending a message to our customer support team — When you contact us through our website, we collect the data you have given us in order to reply with the information you need. We record your request and our reply to increase the efficiency of our business.

Email Marketing
When you fill out a web-form to sign up to a newsletter, download a resource, or enquire about a product, we may ask you to provide certain personal information. By completing the form you are providing your consent for us to process your personal data, and this is the legal basis we rely on. We will use the information you give us to send you relevant emails containing news & marketing communications. Your information will be stored by our third-party data processor. In addition, if you have enquired about a product or service we will use the information to update our customer relationship management system. We regularly review interactions with our emails and remove subscribers who have shown prolonged inactivity. You can withdraw your consent and unsubscribe at any time. If you continue to interact with our emails or website, we will retain your data indefinitely so we can continue to send you emails.

Complaints
When we receive a complaint, we record all the information you have given us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give that person some of the information contained in your complaint. We do so as infrequently as possible and only where necessary. We also compile statistics from these sources to assess service levels.

Use of information we collect through automated systems when you visit our website
Cookies are small text files placed on your computer’s hard drive by your web browser when you visit a website. They let information gathered on one web page be stored until needed on another, allowing the website to provide a personalised experience and the website owner to collect usage statistics. We do not use cookies to store any personally identifying information except to identify a user who has logged in. We do not use cookies to track user activities beyond our website. Some cookies may last a defined period such as one day or until you close your browser. Others may last indefinitely. We may use third-party cookies. We use data acquired from cookie usage for the following purposes:
• To improve the website’s usability;
• To analyse your use of our website;
• To provide certain interactive functionality, such as remembering your answers to previous questions on a multi-page questionnaire.
Most browsers allow you to refuse cookies or delete them. If you do so please note you may not be able to use all features on the website.

Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice) any information obtained from third parties will not be personally identifiable to you.

Data may be processed outside the European Union
As part of our services offered through the website, the information you provide may be transferred to countries outside the European Union (EU). These countries may not have similar data protection laws to your own. By submitting your personal data you’re agreeing to this transfer, storing or processing. If your information is transferred outside of the EU we will take steps to ensure that appropriate security measures are taken with the aim of ensuring your privacy rights remain protected. If you use our services while located outside the EU, your information may be transferred outside of the EU to provide those services.

Access to your personal information
At any time you may review or update personally identifiable information that we hold about you by signing in to your account on our website. To obtain a copy of any information not provided on our website you may send us a request. After receiving the request we will tell you when we expect to provide you with the information. This information must be supplied free of charge unless the request is manifestly unfounded or excessive. We will endeavour to supply this information without delay and at the latest within one month of receipt. If the request is complex or numerous we can extend this period by a further two months. You will be informed if this is the case with an explanation.

Removal of your information
If you wish us to remove personally identifiable information from our website you may request this. This may limit the service we can provide to you.

Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting access or otherwise taking action. This is important to safeguard your information.

Use of site by children
We do not collect personal information from children under the age of 13. We are prohibited from conditioning a child’s participation in an activity on the child disclosing more personal information than is reasonably necessary. In cases where we have inadvertently collected personal information of a child, the parent or guardian can review this information, request its deletion, and refuse further collection or use of such information. If you are under 18, you may use our website only with consent from a parent or guardian.

How you can complain
If you are not satisfied with our privacy policy or how we handle your personal information, you may contact us. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith mediation or arbitration.

Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
• To provide you with the services you have requested;
• To comply with other law, including for the period demanded by our tax authorities;
• To support a claim or defence in court.

Compliance with the law
Our privacy policy has been compiled so as to comply with applicable law. If you think it fails to satisfy the law of your jurisdiction, we would like to hear from you. However, ultimately it is your choice whether you wish to use our website.

Review of This Privacy Policy
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted on our website on the day you use our website. You are advised to print a copy for your records.

Security precautions in place to protect the loss, misuse or alteration of your information
When you provide personal information, we take steps to ensure it’s treated securely. Any sensitive information is encrypted and protected while in transit. On secure pages a padlock icon will appear on the browser’s address bar. Our website is scanned regularly for known vulnerabilities including malware scanning. Your personal information is contained behind secured networks and is only accessible by authorised persons who keep it confidential. We cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. We are not responsible for any unauthorised access or disclosure of your information. All financial transactions are processed through a gateway provider and are not stored or processed on our servers. Where we have given you a password for access to certain parts of our website, you are responsible for keeping this password confidential and we recommend you change your password regularly.

We do not hold customer credit-card information on our server.

Automatic Information
For security purposes our server logs the IP address of any computer or device connecting to it. We do not process or use this information however it could be used in the event of anti-fraud investigations or potential breaches of our systems.

Questions
Questions regarding our Conditions of Use, Privacy Policy, or other policy related material can be directed to our support team via the website.

Severability
If it should be determined that any condition within this agreement is deemed unlawful this shall not affect the remaining conditions.

Website Information
No promises or representations of any kind, express or implied, are given as to the accuracy of any of the information contained within this website or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential or other) which may arise as a result, directly or indirectly, from the use of any information or material contained in this website. We shall also not be held responsible for any consequential loss suffered as a result of our failure to fulfil any order. The information and prices shown on this website are updated from time to time and therefore may have changed when you come to place an order. While every effort is made to ensure accuracy, errors can occur. You are strongly advised to check all details of your order carefully at the point of order.

Governing Law
Sales are governed by the law of the jurisdiction in which this entity is registered.